Shipping Policy
Shipping Information
We aim to make the delivery process clear and consistent from start to finish. Once your order is placed, it is handled by our authorised distribution partners and delivered directly from the appropriate warehouse.
Shipping Cost
All orders include free shipping within the United States.
There are no additional shipping charges applied at checkout.
Order Processing
Order Confirmation
After you place an order, you will receive an email confirming the items and order details. If you do not receive this email, check your spam folder or contact support@energysystemscentral.com.
Handling Time
Orders are usually prepared for dispatch within one to three business days.
Product pages list the typical preparation or lead time for each item.
Delivery Methods
Parcel Delivery
Smaller items are shipped through major carriers such as UPS, FedEx or USPS. These orders are delivered to your door. Tracking details are provided once the carrier scans the shipment into their system.
Freight Delivery
Larger or heavier items are delivered by freight carriers. These shipments follow standard curbside procedures:
• Delivery is made to the end of your driveway
• A scheduled delivery window is arranged by the carrier
• A signature is required upon arrival
• Liftgate service is provided for heavy freight
• Carriers do not enter homes or perform assembly
Tracking becomes available once the carrier receives the shipment.
Transit Time
Delivery times vary based on destination and carrier schedule. Most shipments arrive within one to seven business days after dispatch. Weather and carrier workload can affect transit times.
Receiving Freight Shipments
Delivery Appointment
The freight carrier will contact you to schedule a delivery window. An adult must be present to sign for the order.
Inspecting the Delivery
Before signing for the delivery, look over the exterior packaging.
If anything appears damaged, write “SUBJECT TO INSPECTION” on the delivery form and take photos.
Send documentation to support@energysystemscentral.com on the same day.
After Delivery
Open and inspect the items within two to three business days.
Report concealed damage promptly so we can assist.
Severe Damage
If the shipment shows significant visible damage:
• Photograph everything
• Note the issue on the paperwork
• Refuse the shipment
• Contact support@energysystemscentral.com
We will arrange a replacement after review.
Damage and Claims
If a product arrives with damage:
• Document issues with photos or video
• Note visible freight damage at delivery
• Report parcel damages within seven days
• Email documentation to support@energysystemscentral.com
We may provide replacement parts or arrange a full replacement depending on the situation.
Carrier Storage and Missed Appointments
If the freight carrier cannot complete delivery because no one is available during the scheduled window, the carrier may place the shipment in storage.
Carriers may apply storage or redelivery fees based on their policy.
If you need delivery postponed before dispatch, contact us so we can request adjustments with the carrier.
Refused Deliveries
If a shipment is refused without documented damage, the carrier may return it to the warehouse and apply return handling fees. Refunds are issued after the product is received back at the warehouse.
Need Support?
For any questions regarding shipping, tracking or deliveries, contact us at:
support@energysystemscentral.com
We are here to help throughout the process.