Cancellations & Returns
Refund Policy
Welcome to Energy Systems Central
Your trusted retailer for home backup power, off-grid energy, and high-demand equipment. We know that sometimes plans change, products arrive with issues, or situations shift. No stress, we’ve got your back. Our team is here to make cancellations, returns, and damage claims as simple and transparent as possible.
Below you’ll find everything you need to know about cancellations, returns, damage procedures, and refused deliveries. If you need help, email us anytime at support@energysystemscentral.com.
Easy Order Cancellations
Before Shipment
If your order hasn’t shipped yet, you can cancel it with zero fees. Simple.
After Shipment
Once a tracking number has been issued, the order is already in transit and cannot be canceled. However, you can still proceed with a standard return once you receive it.
Pre-Orders and Backorders
These can be canceled anytime before the item arrives back in stock and ships out, unless otherwise stated.
Please Note
After 24 hours from placing an order, the following cannot be canceled:
• Made-to-order items
• Custom configurations (including colors, accessories, or modifications)
• Non-returnable items specified by the manufacturer
30-Day Return Policy
You have 30 days from the date of delivery to initiate a return.
Return Requirements
• Product must be unused, uninstalled, and unassembled
• Must remain in original packaging and in new condition
• Photo or video proof is required before approval
• Customer covers the return shipping cost, which we will quote before starting the process
To begin a return, email support@energysystemscentral.com with your Order Number and reason for return.
We cannot accept returns for:
• Used, installed, or assembled items
• Open-box products that are no longer in new condition
• Custom or made-to-order units
• Items marked non-returnable by the manufacturer
Damages During Delivery
Power equipment is heavy and freight carriers sometimes get a bit too excited. If anything arrives damaged, we will fix it.
Inspect on Arrival
Check your item as soon as it lands. If anything looks wrong, take photos and videos immediately.
LTL Freight Deliveries
Write down any visible damage on the Bill of Lading before signing. This protects your claim.
Standard Parcel Deliveries (UPS, FedEx, USPS)
Report damage within 7 days of delivery.
Our Resolution Process
Our first step is always to send replacement parts or components needed to restore your product to full working condition. We’ll request photos or videos to confirm the issue and process the claim directly with the manufacturer.
Just send images to support@energysystemscentral.com. We’ll take it from there.
Refused Deliveries
If you refuse a delivery for reasons other than visible significant damage, you will be responsible for the cost of shipping both ways.
Refunds are issued only after the item has been returned and inspected. Freight returns may take 2 to 3 weeks or longer to process.
We’re Here to Help
Our team is here to support you at every step. If you have questions about a product, an order, or a shipment, reach out at support@energysystemscentral.com.
We keep the process clean, transparent, and aligned with best-in-class retailer standards.