Cancellations & Returns

Refunds, Returns & Cancellations Policy

This Refund Policy applies to purchases made on energysystemscentral.com.

Energy Systems Central ("Energy Systems Central," "we," "us," "our"). For help, contact support@energysystemscentral.com.

Cancellations

Before shipment: If your order has not shipped, you may request a cancellation for a full refund at no cost to you.

After shipment: Once an order has shipped or a tracking number has been issued, it cannot be cancelled. You may request a return after delivery under our 30-day return policy below.

Non-cancellable items: Some orders cannot be cancelled once processing begins, including made-to-order items, custom configurations, and any items clearly marked as non-returnable or special order on the product page or at checkout.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of delivery for eligible items.

Eligibility requirements: To qualify for a full refund, the item must be unused, uninstalled, unassembled, and returned in original packaging in new condition, including all parts, manuals, and accessories.

How to start a return: Email support@energysystemscentral.com with your order number and reason for return. We will provide return authorization and instructions within 1 business day.

Return shipping costs:

• If the return is due to our error, damage in transit, or a defective product, we will provide a prepaid return label at no cost to you.
• For change-of-mind returns, you are responsible for return shipping costs. We will provide a written quote for return shipping before you proceed. You may choose to arrange your own return shipping or have us coordinate pickup.

What's not refundable: Original outbound shipping charges (if any) and any expedited shipping upgrade fees are non-refundable once an order has shipped.

Non-Returnable Items

We do not accept returns for:

• Items that are used, installed, assembled, or not in new condition
• Items missing original packaging or components
• Custom or made-to-order items
• Items clearly marked as non-returnable or special order on the product page or at checkout

Damaged in Transit or Defective Items

If your item arrives damaged or defective, we will make it right with a full refund, replacement, or repair - your choice.

Report timeframe:

• Parcel shipments (UPS/FedEx/USPS): Report within 7 days of delivery
• Freight/LTL shipments: Report within 48 hours of delivery

Freight/LTL deliveries: Inspect the shipment upon delivery and note any visible damage on the delivery receipt/Bill of Lading before signing.

What we may request: Photos or video of the item and packaging to support a carrier/manufacturer claim and expedite resolution.

Resolution options: You choose how we resolve the issue:

• Full refund to your original payment method
• Free replacement shipped at no cost to you
• Repair or replacement parts (only if you prefer this option)

You are never required to accept a repair or replacement parts instead of a refund. We work directly with you throughout the entire resolution process.

Refund Processing

All approved refunds are issued to your original payment method.

Refund timeline:

• Once we receive and inspect your returned item, we will process your refund within 5–10 business days
• You will receive email confirmation once your refund has been processed
• Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear in your account

Partial refunds: If an item is returned in a condition that doesn't meet our eligibility requirements (used, installed, missing parts, damaged, or not in original packaging), we reserve the right to issue a partial refund or refuse the return. We will contact you before processing any partial refund.

Refused Deliveries

If a delivery is refused for reasons other than documented significant damage visible at the time of delivery, you may be responsible for the original shipping costs and return shipping costs incurred, plus any carrier restocking fees.

A refund for a refused delivery will be processed after the item is returned to our facility and inspected, which may take 2–3 weeks for freight shipments.

Questions?

Our customer support team is here to help. Contact us at support@energysystemscentral.com and we will respond within 1 business day.