Frequently Asked Questions
Frequently Asked Questions (FAQ)
We’ve compiled answers to some of the most common questions about Energy Systems Central.
If you can’t find what you’re looking for, please contact us and our team will be happy to help.
Phone: 1-888-332-7989
Email: support@energysystemscentral.com
Do you price match?
YES! We can even price beat!
What are your shipping rates? Do you offer free shipping?
Yes. All products on our website ship free of charge within the continental United States, unless otherwise stated on the product page.
How long will it take for my order to arrive?
Shipping times vary depending on the product and your location.
Order Processing Time
Most orders are processed within 1–3 business days. If there is a delay, we will notify you with updated information.
Once processing is complete, you will receive tracking details by email.
Transit Time
After processing, delivery typically takes 3–8 business days, depending on the carrier, shipping method, and destination.
Estimated delivery timeframes are displayed:
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On the product page
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During checkout
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In your shipping confirmation email
My tracking information hasn’t updated. What should I do?
Tracking updates can occasionally be delayed, especially for freight or LTL shipments.
If your tracking information has not updated within 72 hours of receiving it, please contact us and we’ll investigate with the carrier on your behalf.
Are your products used, refurbished, or open-box?
No. All products sold on Energy Systems Central are brand-new, unless explicitly stated otherwise on the product page.
Do you charge sales tax?
Sales tax is charged where required by law. If applicable, tax will be calculated and displayed at checkout based on your shipping address.
What is your return policy?
Most eligible items may be returned within 30 days of delivery, subject to our return conditions.
Please review our full Refund Policy for eligibility details, exclusions, and instructions:
https://energysystemscentral.com/pages/refund-policy
My package was lost or arrived damaged. What should I do?
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.
We will work directly with the carrier and the manufacturer to determine the appropriate resolution, which may include replacement or next steps as outlined in our shipping and refund policies.
How can I contact customer support?
You can reach our customer support team by phone or email.
Support hours:
Monday to Friday
9:00 AM – 6:00 PM (EST)
Can I cancel my order?
Orders may be canceled only if they have not yet shipped.
If you need to cancel, contact us immediately. Once an order has shipped, it cannot be canceled and must be handled in accordance with our return policy.
I received the wrong item. What should I do?
We apologize for the inconvenience. Please contact us as soon as possible and we will arrange for the correct item to be shipped or advise on next steps.
Where do your products ship from?
Orders are shipped either directly from the manufacturer or from one of several authorized distribution centers located across the United States.
Do you ship to Alaska, Hawaii, or Puerto Rico?
At this time, we ship only within the continental United States.
Is Energy Systems Central an authorized dealer?
Yes. Energy Systems Central is an authorized retailer for all brands and products listed on our website.
I still have questions. What should I do?
No problem. Contact us by phone or email and our team will be happy to assist you.
support@energysystemscentral.com
1-888-3327989
Last updated: January 15, 2026